Terms of Service

1. About Us

This website is operated by:

Life’s Better Ltd (T/A Life’s Better With Paws) Registered Office: 14 Oakdene Close, Mile Oak, Brighton, BN41 2RN, United Kingdom Company No. 14835345 Email: enquiries@lifes-better.co.uk Telephone: 07811337629

Throughout these Terms, “we”, “us”, and “our” refer to Life’s Better With Paws.

We operate an independent UK online retail store selling pet accessories, toys, and wellness products.

2. Use of This Website

By using this website, you confirm that:

• You are at least 18 years old, or

• You are using the website with the consent of a parent or guardian.

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to our systems

• Interfere with the website’s security or functionality

We may restrict or terminate access if these Terms are breached.

3. Products and Services

We aim to ensure all product descriptions, images, and specifications are accurate. However:

• Colours may vary depending on device displays

• Sizes may vary slightly due to manufacturing tolerances

• Packaging may differ from images shown

We reserve the right to update product descriptions at any time.

4. Pricing

All prices are displayed in GBP (£) unless stated otherwise.

Prices:

• May change without notice

• Are confirmed only when an order is accepted

If a pricing error occurs, we may cancel the order and issue a full refund.

5. Orders

When you place an order, you will receive an order confirmation email. This confirms receipt of your order but does not constitute acceptance.

We reserve the right to:

• Refuse or cancel any order

• Limit quantities

• Cancel orders where fraud or unauthorised activity is suspected

6. Payment

Payment must be made in full at checkout.

Payments are processed securely through third‑party providers. We do not store credit or debit card information.

7. Shipping & Delivery

Our Shipping Policy forms part of these Terms.

Key points:

• Orders are processed within 1–2 working days

• Total delivery time for UK orders is 3–7 working days, including processing

• International delivery typically takes 5–12 working days

• All orders include tracking

• Delivery times are estimates and may vary

We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

Customers must provide accurate delivery information. Additional charges may apply if incorrect details are provided.

8. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms.

Key points:

• You have 14 days from receiving your order to request a return

• Items must be unused, in original packaging, and in resellable condition

• Certain items cannot be returned (e.g., personalised or hygiene‑sensitive items)

• Sale items are eligible for return in accordance with UK Consumer Law

• Return postage is the customer’s responsibility unless the item is faulty

Full details are available in our Returns & Refunds Policy.

9. Faulty or Damaged Goods

If an item arrives damaged or faulty, please contact us as soon as possible (ideally within 48 hours) so we can resolve the issue promptly.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

10. Product Use

Products sold on this website are intended for domestic pet use under appropriate supervision.

Pet owners are responsible for ensuring products are suitable for their pet’s size, breed, and behaviour.

We are not liable for injury or damage caused by misuse.

11. Intellectual Property

All content on this website — including text, images, graphics, logos, and product descriptions — is the property of Life’s Better Ltd or its licensors.

Content may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Life’s Better Ltd shall not be liable for:

• Indirect or consequential losses

• Loss of profits

• Loss of business

Nothing in these Terms excludes liability where it would be unlawful to do so.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.

By using this website, you consent to the processing of your data as described in that policy.

14. Changes to These Terms

We may update these Terms at any time. Changes take effect once posted on this page.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

Life’s Better Ltd (T/A Life’s Better With Paws) Website: www.lifesbetterwithpaws.co.uk Email: enquiries@lifes-better.co.uk Telephone: 07811337629