Frequently Asked Questions

Life's Better With Paws is a trading name of Life's Better Ltd, Company No. 14835345, Registered in England and Wales Email: enquiries@lifes-better.co.uk Telephone: 07811337629

Find quick answers to common questions about ordering, payments, shipping, returns, and customer support.

Ordering & Payments

How can I place an order?

You can place an order directly through our online store. Simply add your chosen items to the cart and proceed to checkout.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. Changes can be made before your order has been dispatched.

Shipping & Delivery

What shipping options do you offer?

UK Shipping & Handling is FREE on all orders.

When will my items be shipped?

Orders are processed within 1–2 working days. You will receive an email notification once your order has been dispatched.

When will I receive my items?

Total delivery time for UK orders is 3–7 working days, including processing. This applies to all products, regardless of fulfilment location.

Where are my items shipped from?

Most orders are fulfilled from the United Kingdom. Some speciality items may dispatch from trusted international partners, but this does not affect the stated 3–7 working day delivery timeframe.

Will my items arrive in one package?

Not always. For logistical reasons, items from the same order may be shipped in separate packages to ensure faster delivery.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?

You may return items within 14 days of receiving your order, provided they are:

• Unused

• In original packaging

• In resellable condition

Are any items excluded from returns?

Only personalised or custom‑made items may be excluded, in line with UK Consumer Contracts Regulations.

How do I initiate a return?

Contact us at enquiries@lifes-better.co.uk for return instructions. Returns must be authorised before being sent back.

Product Information

Do you offer guarantees on your products?

Many products include a satisfaction guarantee. Check individual product pages for specific details.

Customer Support

How can I contact customer support?

You can reach us via:

• Email: enquiries@lifes-better.co.uk

• Phone: 07811337629

• Contact form on our website

We aim to respond within 24 hours.

Additional Questions

Can I sign up for newsletters or promotions?

Yes — subscribe at the bottom of our homepage to receive updates, offers, and new product announcements.

Do you offer discounts or special promotions?

We regularly run promotions. Check our website or subscribe to our newsletter to stay informed..